Frequently Asked Questions

Our headquarters are in Minneapolis, Minnesota. We’re a 100% US-based company serving clients nationwide with a combination of on-site, remote, and hybrid support.

All work is performed on US soil, and your data never leaves the United States.

We focus on industries with complex IT and compliance needs:

• Construction: Project management systems, field connectivity, safety compliance
• Healthcare: HIPAA compliance, EHR integration, telehealth infrastructure
• Financial Services: PCI DSS compliance, fraud prevention, secure transactions

We also serve manufacturing companies and government contractors. Learn more about our industry expertise →

Three key differences:

• No contracts ever: Month-to-month service you can cancel anytime
• 100% US-based: No offshore outsourcing, your data stays in the US
• Brutal honesty: If we’re not the right fit, we’ll tell you

We succeed by delivering results, not by locking clients into contracts they can’t escape.

Exactly what it sounds like. No long-term commitments, no termination fees, no auto-renewals, no fine print.

You pay month-to-month and can cancel anytime with 30 days notice. We keep clients by delivering value, not legal obligations. If we’re not performing, you’re free to leave.

Transparent, flat-rate monthly pricing based on your actual needs. No hourly billing games, no nickel-and-diming on support tickets.

You’ll know exactly what you’re paying each month, and that price includes everything we’ve agreed to deliver. Need to scale up or down? We adjust your service level at the start of any month.

No setup fees, no termination fees, no hidden costs. The monthly price we quote is what you pay. Period.

Because we’re confident in our service.

Contracts exist to protect IT companies from losing revenue when they underperform. We’d rather earn your business every single month by delivering results. This model forces us to stay sharp, responsive, and focused on your success.

It’s harder for us, but better for you.

Just give us 30 days notice. We’ll help transition your systems, provide documentation, and ensure you have everything you need. No penalties, no hard feelings.

We’ve had clients leave and come back months later because they realized the value we provided. That door stays open because we part on good terms.

We offer comprehensive IT services including:

• Cybersecurity: Threat monitoring, incident response, penetration testing
• Software Development: Custom applications, system integration, legacy modernization
• AI & Automation: Machine learning, workflow automation, intelligent document processing
• Cloud & DevOps: Migration, optimization, hybrid solutions
• Data Analytics: Business intelligence, reporting, dashboards
• Managed IT: Helpdesk, hardware management, strategic planning

All services are delivered by our US-based team. View all services →

Yes. For cybersecurity incidents and critical infrastructure emergencies, we respond immediately any time of day or night.

Standard support follows business hours (8 AM to 6 PM CST), but emergency response is always available.

Yes. For clients in the Twin Cities metro area, we often provide same-day on-site response. For clients nationwide, we arrange on-site visits for critical projects and major implementations.

Most issues are resolved remotely for faster response times, but when hands-on support is needed, we’re there.

We’re experienced in all major compliance frameworks:

• Healthcare: HIPAA, HITRUST
• Financial: PCI DSS, SOX, GLBA
• Government: CMMC, NIST 800-171
• General: SOC 2, ISO 27001

We can prepare you for audits, implement required controls, and maintain ongoing compliance. Learn more about our security services →

Multiple layers of protection:

• All data remains in the United States (no offshore processing)
• End-to-end encryption for data in transit and at rest
• Regular penetration testing and vulnerability assessments
• Strict access controls and zero-trust architecture
• Comprehensive backup and disaster recovery

All our staff are US-based and undergo background checks.

We respond immediately. Our incident response process: immediate containment, thorough investigation, complete remediation, and detailed reporting.

We also help with any required breach notifications and work with your legal/compliance teams throughout the process.

Multiple ways to reach us:

• Phone: (612) 217-2850
• Dedicated email: Goes directly to the team that knows your environment
• Support portal: Web-based ticket system for managed clients

All support is provided by US-based technicians who have worked with your systems. No call centers, no scripts, no re-explaining your setup every time you call.

Critical security incidents: Immediate response, 24/7.

Infrastructure emergencies: 15 minutes or less.

Standard requests: First response within 30 minutes during business hours, though most clients see responses within 15 minutes.

Simple three-step process:

• Step 1: Free consultation to understand your needs
• Step 2: Clear proposal with transparent pricing (no contracts)
• Step 3: Once approved, we typically begin within 48 hours

No lengthy sales process, no pressure tactics. If we’re not the right fit, we’ll tell you upfront. Contact us to get started →