What is Dozer Systems?

Dozer Systems is a 100% US-based IT services company headquartered in Minnesota. We provide cybersecurity, custom software development, AI solutions, and IT infrastructure services to businesses nationwide. What makes us different? No contracts, no offshore outsourcing, and a focus on solutions that actually work.

Where is Dozer Systems located?

Our headquarters and 24/7 Security Operations Center are based in Minnesota, USA. We're a 100% US-based company serving clients nationwide with a combination of on-site, remote, and hybrid support. All work is performed on US soil, and your data never leaves the United States.

What industries do you specialize in?

We focus on three primary industries with complex IT and compliance needs:

• Construction: Project management systems, field connectivity, safety compliance
• Healthcare: HIPAA compliance, EHR integration, telehealth infrastructure
• Banking & Finance: PCI DSS compliance, fraud prevention, secure transaction processing

We also serve manufacturing companies and government contractors with specialized security requirements.

How is Dozer Systems different from other IT companies?

Three key differences set us apart:

• No contracts ever: Month-to-month service you can cancel anytime with 30 days notice
• 100% US-based: No offshore outsourcing, your data never leaves the United States
• Brutal honesty: If we're not the right fit, we'll tell you and even recommend competitors

We succeed by delivering results, not by locking clients into contracts they can't escape.

Do you work with small businesses or only enterprises?

We work with businesses of all sizes, from 10-person construction firms to multi-state hospital networks. Our services scale to meet your needs, and our no-contract model means small businesses aren't locked into enterprise-level commitments they don't need. If you have critical IT needs and value honest, effective solutions, we're a good fit regardless of size.

What does "no contracts" really mean?

Exactly what it sounds like. No long-term commitments, no termination fees, no auto-renewals, no fine print. You pay month-to-month and can cancel anytime with 30 days notice. We keep clients by delivering value, not legal obligations. If we're not performing, you're free to leave.

How does pricing work without contracts?

We use transparent, flat-rate monthly pricing based on your actual needs. No hourly billing games, no nickel-and-diming on support tickets. You'll know exactly what you're paying each month, and that price includes everything we've agreed to deliver. Need to scale up or down? We adjust your service level at the start of any month.

Are there any setup fees or hidden costs?

No setup fees, no termination fees, no hidden costs. The monthly price we quote is what you pay. Period. We believe in transparent pricing because surprise invoices destroy trust. If a project requires additional hardware or software licenses, we'll discuss those costs upfront before any purchase.

Why don't you require contracts when everyone else does?

Because we're confident in our service. Contracts exist to protect IT companies from losing revenue when they underperform. We'd rather earn your business every single month by delivering results. This model forces us to stay sharp, responsive, and focused on your success. It's harder for us, but better for you.

What if we need to cancel services?

Just give us 30 days notice. We'll help transition your systems, provide documentation, and ensure you have everything you need. No penalties, no hard feelings. We've had clients leave and come back months later because they realized the value we provided. That door stays open because we part on good terms.

What IT services does Dozer Systems provide?

We offer comprehensive enterprise IT services including:

• Cybersecurity: 24/7 SOC, threat monitoring, incident response, penetration testing
• Software Development: Custom applications, system integration, legacy modernization
• AI & Automation: Machine learning, workflow automation, intelligent document processing
• Cloud Infrastructure: Migration, optimization, hybrid solutions, DevOps
• Data Analytics: Business intelligence, reporting, data warehousing
• Managed IT: Helpdesk, hardware management, strategic planning

All services are delivered by our US-based team with no offshore outsourcing.

Do you provide 24/7 support?

Yes. Our Security Operations Center in Minnesota operates 24/7/365. For cybersecurity incidents and critical infrastructure emergencies, we respond immediately any time of day or night. Standard support follows business hours (8 AM to 6 PM CST), but emergency response is always available.

Can you work with our existing IT systems?

Absolutely. We specialize in integrating with and improving existing systems. Whether you need to modernize legacy applications, integrate disparate systems, or enhance current infrastructure, we work with what you have. We don't believe in rip-and-replace unless absolutely necessary.

Do you provide on-site support?

Yes, we provide on-site support throughout the United States. For clients in the Twin Cities metro area, we often provide same-day on-site response. For clients nationwide, we arrange on-site visits for critical projects and major implementations. Most issues are resolved remotely for faster response times, but when hands-on support is needed, we're there.

What is your Security Operations Center (SOC)?

Our SOC is a 24/7/365 cybersecurity monitoring facility based in Minnesota. Our security analysts continuously monitor client systems for threats, respond to incidents in real-time, and proactively hunt for vulnerabilities. Unlike many providers who outsource SOC operations overseas, our SOC is 100% US-based with all operations performed on US soil.

What compliance standards do you support?

We're certified and experienced in all major compliance frameworks:

• Healthcare: HIPAA, HITRUST, FDA regulations
• Financial: PCI DSS, SOX, GLBA
• Government: CMMC, NIST 800-171, FedRAMP
• General: SOC 2, ISO 27001, GDPR

Our team stays current with evolving regulations and can prepare you for audits, implement required controls, and maintain ongoing compliance.

How do you protect our data?

Multiple layers of protection ensure your data security:

• All data remains in the United States (no offshore processing)
• End-to-end encryption for data in transit and at rest
• 24/7 monitoring from our Security Operations Center
• Regular penetration testing and vulnerability assessments
• Strict access controls and zero-trust architecture
• Comprehensive backup and disaster recovery systems

All our staff are US-based and undergo background checks and security training.

What happens if we have a security incident?

Our 24/7 SOC responds immediately to any security incident. We follow a structured incident response plan: immediate containment, thorough investigation, complete remediation, and detailed reporting. Most incidents are detected and contained within minutes. We also help with any required breach notifications and work with your legal/compliance teams throughout the process.

Do you provide security training for our staff?

Yes. Human error is the biggest security risk, so we provide comprehensive security awareness training tailored to your industry. This includes phishing simulation, security best practices, compliance requirements, and incident reporting procedures. Training can be delivered online or in-person.

Can you help us pass compliance audits?

Absolutely. We've helped hundreds of organizations pass compliance audits on the first attempt. We'll assess your current state, implement required controls, document policies and procedures, and work directly with auditors during the review. Our clients maintain a 100% pass rate on compliance audits.

How do we get started with Dozer Systems?

Simple three-step process:

• Step 1: Free consultation to understand your needs and challenges
• Step 2: We provide a clear proposal with transparent pricing (no contracts required)
• Step 3: Once approved, we typically begin service within 48 hours

No lengthy sales process, no pressure tactics. If we're not the right fit, we'll tell you upfront.

How quickly can you respond to emergencies?

Our SLA guarantees first response within 30 minutes, but most clients see responses within 15 minutes or less thanks to our internal process optimizations. For security incidents: immediate response from our 24/7 SOC. For infrastructure emergencies: typically within 15 minutes. Standard support requests: usually under 30 minutes during business hours. We very rarely exceed an hour unless an issue is specifically identified as non-urgent.

What if you can't solve our problem?

We'll tell you honestly and help you find someone who can. We maintain relationships with specialists in various fields and will make introductions when needed. You don't pay for problems we can't solve. This honesty is why clients trust us and why many come back even after trying other providers.

How do you handle project management?

We use clear, transparent project management with regular updates and no surprises. You'll have a dedicated project manager, access to our project portal, weekly status reports, and direct communication with our technical team. We hit deadlines because we set realistic expectations from the start.

Do you provide documentation and training?

Yes. Every project includes comprehensive documentation, runbooks, and training for your team. We believe in empowering clients, not creating dependency. You'll understand how everything works and have the option to manage systems internally if desired. Knowledge transfer is included in our service.

How do we contact support?

Multiple ways to reach us:

• Emergency hotline: 24/7/365 for critical issues
• Support portal: Web-based ticket system with tracking
• Direct email: support@dozersystems.com
• Phone: Direct line during business hours
• Slack/Teams: Integrated channels for managed clients

All support is provided by US-based technicians. No call centers, no scripts, just real experts who know your environment.

What are your support hours?

Standard support: Monday through Friday, 8 AM to 6 PM CST. Emergency support: 24/7/365 for critical issues and security incidents. Our Security Operations Center never closes, so threat monitoring and incident response are continuous. All clients receive the same high level of support regardless of location.

Do you offer remote support?

Yes. Most issues are resolved remotely for faster response times. We use secure, encrypted remote access tools and always request permission before connecting. Remote support is available nationwide, while on-site support is readily available in Minnesota and by arrangement elsewhere.

What's your average response time?

Critical security incidents: Immediate (24/7 SOC). Infrastructure emergencies: 15 minutes or less. All other issues: Our SLA guarantees first response within 30 minutes, though most clients see responses within 15 minutes. We very rarely exceed an hour unless an issue is specifically identified as non-urgent. These response times apply to all clients nationwide.

Can we talk to the same technician each time?

Yes. We assign dedicated technicians to each account who learn your environment, understand your business, and provide consistent support. You're not explaining your setup to a different person every time. This is part of our relationship-first approach.